Returns & Refunds

We want every customer to have a positive experience when shopping with Mo's Fragrances. If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order number and supporting photographs or videos where applicable.

Where appropriate, we may offer a replacement or refund in accordance with applicable South African consumer law.

Unopened and unused fragrances may be eligible for a return, subject to our assessment and applicable legislation. Because fragrances are personal products, opened or used fragrances generally cannot be returned simply because the customer does not like the scent. This does not limit any rights provided to customers under the Consumer Protection Act or other applicable South African legislation.

Approved refunds will normally be processed using the original payment method. Return delivery costs will depend on the reason for the return and the applicable consumer laws.